Customer Support
We're here to support you at every stage of your experience with Channeled Letter. Reach out to us to clear up questions, track orders or resolve any technical issue.
Get in touch
Support hours
Monday to Friday: 9 AM to 6 PM
Saturday: 9 AM to 1 PM
How we can help
Order status
Track the progress of your channeled letter by providing your order number or the email used at purchase.
Order changes
Send us the updated details so we can adjust the recipient's information, dedications or additional questions.
Payments and charges
Tell us about any trouble with Pix or credit card so we can guide you through sorting out the payment.
General questions
Clarify timelines, how the spirit-writing process works, confidentiality and other information about the service.
Tips to speed up support
- Provide your order number or the registered email so we can locate your request.
- Describe your question or issue in as much detail as possible.
- Attach receipts, screenshots or relevant documents whenever you have them.
- Keep your WhatsApp and email up to date so you receive our reply quickly.