Customer Support
We're here to support you at every stage of your experience with Channeled Letter. Reach out to us to clear up questions, track orders or resolve any technical issue.
Get in touch
Main email
contato@cartapsicografada.comWe reply within 24 business hours.
Support hours
Monday to Friday: 9 AM to 6 PM
Saturday: 9 AM to 1 PM
How we can help
Order statusTrack the progress of your channeled letter by providing your order number or the email used at purchase.Order changesSend us the updated details so we can adjust the recipient's information, dedications or additional questions.Payments and chargesTell us about any trouble with your credit card payment so we can guide you through sorting it out.General questionsClarify timelines, how the spirit-writing process works, confidentiality and other information about the service.
Tips to speed up support
- Provide your order number or the registered email so we can locate your request.
- Describe your question or issue in as much detail as possible.
- Attach receipts, screenshots or relevant documents whenever you have them.
- Keep your WhatsApp and email up to date so you receive our reply quickly.
Still need help?
Our team replies quickly by email. In the meantime, explore the FAQ to check the most common questions about the service.